Product / Ticket Assistant
Resolve More Tickets with Less Manual Work.
Use AI to automate routine inquiries, route complex issues to the right agents, and recommend proven solutions based on historical data — delivering fast, seamless, 24/7 support.
AI Chat Assistant
Enable users to self-resolve common issues with LLM-powered answers — freeing engineers to focus on high-value work.
Automated Ticket Creation
Automatically parse chat history, intelligently match and recommend service items, auto-fill ticket fields, and generate a structured ticket in one click.
Solution Recommendations and Reuse
Leverage ticket context and historical experience to intelligently recommend proven solutions and accelerate resolution; after ticket closure, automatically capture the resolution process as reusable solutions to continuously enrich your knowledge asset.
Hear From Our Clients
With Cloudwise, the unified platform for monitoring and ITSM has become a reliable foundation for our day-to-day operations and service management.
Unified IT service and monitoring platform for Macau government department
— Macao Meteorological and Geophysical Bureau
Powerful Capabilities
Everything you need to master your ticket assistant operations at enterprise scale.
Automated Routing
Automatically analyzes chat records to recommend the right service catalog.
Knowledge Answers
Answers common questions autonomously using your enterprise knowledge base.
Continuous Learning
Generates the latest, validated solutions based on historical ticket data.
Modernize Your Service Desk with AI.
Use Cloudwise to automate ticket handling, reduce response time, and help every agent work faster.